Requesting an appointment
You will be offered the earliest available appointment to see the doctor. If an appointment is not available and your medical condition is such that it cannot wait until the next surgery, please mention it to the receptionist. All children under 5 will be assessed on the same day. An emergency appointment shall be offered if our doctor on duty thinks it is necessary.
You will be offered the first available appropriate appointment or sent a link via text message to enable you to select a convenient time.
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- contact us online from 7:30am
- phone us on 0121 456 3322 from 8am
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 0121 456 3322
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Telephone advice and enquiries
If you have booked a telephone consultation, please do not attend the practice. The clinician will call you within the time window given, please ensure your phone is not on silent, so that you do not accidently miss the call. This call may be from a private number.
Please share the responsibility to check on your blood test and other results. The clinical team will inform you of your test results as they come back, this may be via a text message or telephone call. It is therefore vitally important that we have your up to date contact details including a mobile telephone number. The most convenient way to get your results is by using the Patient Access or NHS App, or registering for online services.
If possible, please do not call the practice for test results or other administrative queries. Please instead use Patient Access to view the results online or submit an admin query via our test results page. If you are unable to submit an online query, please help our team by waiting until the afternoon to call.
Enhanced access
We are working in partnership with the Peoples Health Partnership to provide additional GP appointments between 6:30pm to 8pm during the week and on Saturdays from 9am to 5pm. If you need access to an evening or weekend non-urgent appointment, please call on 0121 456 3322 and speak to our receptionist during normal opening hours.
Your appointment may be with another practice in the area and may not be at your registered practice.
Our practice will be open on Tuesdays from 6:30pm to 7:15pm and on the scheduled Saturdays from 9am to 5pm.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 0121 456 3322 during opening times
- selecting the cancellation link in your reminder message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Our doctors will do home visits only when it is clinically indicated in their opinion, and not for the patient’s convenience. Conditions like backache, flu, diarrhoea/vomiting, fever, constipation etc. do not need a home visit and would not get one.