Requesting an appointment
You will be offered the earliest available appointment to see the doctor. If an appointment is not available and your medical condition is such that it cannot wait until the next surgery, please mention it to the receptionist. All children will be assessed on the same day if capacity allows. An emergency appointment shall be offered if our doctor on duty thinks it is necessary.
You will be offered the first available appropriate appointment or sent a link via text message to enable you to select a convenient time.
Contact us with Accurx
Accurx is the easy-to-use platform where patients and healthcare professionals communicate.
The simple way to communicate about patient care.
To book an appointment with a doctor, nurse, or healthcare professional, you can easily contact us online through Accurx. Simply click the link below to request your appointment.
Urgent appointments
To request an urgent appointment during opening times:
- Contact us online from 7:30am
- Phone us on 0121 456 3322 from 8am
When you get in touch, our trained reception staff will ask some questions on behalf of the medical team regarding your reason for the appointment to ensure you are booked with the most appropriate clinician.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you, or you may be signposted to third party services.
If you have any of the below issues with an adult, please do not delay and contact 999:
- Signs of a heart attack: chest pain, pressure, heaviness, tightness or squeezing across the chest
- Signs of a stroke: face dropping on one side, cannot hold both arms up, difficulty speaking
- Sudden confusion (delirium): cannot be sure of own name or age, slurred speech or not making sense
- Suicide attempt: by taking something or self-harming
- Severe difficulty breathing: not being able to get words out, breathing very fast, choking or gasping
- Heavy bleeding: spraying, pouring or enough to make a puddle
- Severe injuries: after a serious accident
- Seizure (fit): shaking or jerking because of a fit, or unconscious (can’t be woken up)
- Sudden, rapid swelling: of the lips, mouth, throat or tongue
- Labour or childbirth: water breaking, more frequent intense cramps (contractions), baby coming, or just born
- Signs of a severe infection (sepsis): blue, grey, pale or blotchy skin, lips, tongue, palms of soles; a rash that does not fade when you roll a glass over it or high temperature with a stiff neck / bothered by light
If you are calling for child with any of the below issues , please do not delay and contact 999:
- Seizure (fit): shaking or jerking because of a fit, or unconscious (cannot be woken up)
- Choking: on liquids or solids now
- Difficulty breathing: making grunting noises, sucking their stomach in under their ribcage or breathing very fast
- Unable to stay awake: being sleepier than normal or difficult to wake, cannot keep their eyes open for more than a few seconds
- Blue, grey, pale or blotchy skin, tongue or lips: on brown or black skin, grey or blue palms or soles of the feet
- Limp and floppy: their head falls to the side, backwards or forwards
- Heavy bleeding: spraying, pouring or enough to make a puddle
- Severe injuries: after a serious accident or assault
- Signs of a stroke: face dropping on one side, cannot hold both arms up, difficulty speaking
- Sudden, rapid swelling: of the lips, mouth, throat or tongue
- Sudden confusion: agitation, odd behavior or non-stop crying
- Signs of a severe infection (sepsis): a rash that does not fade when you roll a glass over it; a weak or high-pitched cry that’s not like their normal cry; not responding like they normally do; not interested in feeding or normal activities; or high temperature with a stiff neck / bothered by light
Routine appointments
To request a routine appointment in advance during opening times:
- Phone us on 0121 456 3322 after 09:30
- Use your online access NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, our trained reception staff will ask some questions on behalf of the medical team regarding your reason for the appointment to ensure you are booked with the most appropriate clinician.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you, or you may be signposted to third party services.
Telephone advice and enquiries
If you have booked a telephone consultation, please do not attend the practice. The clinician will call you within the time window given, please ensure your phone is not on silent, so that you do not accidently miss the call. This call may be from a private number.
Please share the responsibility to check on your blood test and other results. The clinical team will inform you of your test results as they come back, this may be via a text message or telephone call. It is therefore vitally important that we have your up to date contact details including a mobile telephone number. The most convenient way to get your results is by using the Patient Access or NHS App, or registering for online services.
If possible, please do not call the practice for test results or other administrative queries. Please instead use Patient Access to view the results online or submit an admin query via our test results page. If you are unable to submit an online query, please help our team by waiting until the afternoon to call.
Enhanced access
We are working in partnership with the Peoples Health Partnership to provide additional GP appointments between 6:30pm to 8pm. Appointments are available at our surgery on Tuesday evenings. If you need access to an evening or weekend non-urgent appointment, please call on 0121 456 3322 and speak to our receptionist during normal opening hours.
Your appointment may be with another practice in the area and may not be at your registered practice.
Our practice will be open on Tuesdays from 6:30pm to 08:00pm and on the following scheduled Saturdays from 9am to 5pm.
-26th of April 2025
-27th of September 2025
27th of December 2025
Cancelling or changing an appointment
If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.
To cancel your appointment:
- Selecting the cancellation link in your reminder message
- Online, using your NHS account (through the NHS website or NHS App) or using the GP online system: Patient Access
- Phone us on 0121 456 3322 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Our doctors will do home visits only when it is clinically indicated.
If you feel you may require a home visit, please request one via our usual communication methods.